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Privacy Policy

Through our online store, privacy-sensitive data, or personal data, are processed. CoveBalm considers careful handling of personal data of great importance. Personal data are therefore carefully processed and secured by us.

In our processing, we adhere to the requirements set by privacy legislation. This means, among other things, that:

• We clearly state the purposes for which we process personal data through this privacy statement;
• We limit our collection of personal data to only what is necessary for legitimate purposes;
• We ask for explicit permission to process your personal data in cases where consent is required;
• We take appropriate security measures to protect your data;
• We respect your right to access, correct, or delete your personal data upon request.

CoveBalm is responsible for data processing. This privacy statement was last updated on 14-01-2024.

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Use of Personal Data

When using our online store, we obtain certain information from you. We only store and use personal data directly provided by you in the context of the service requested. This may include:

• Name and billing/shipping details
• Email address
• Payment details
• Gender and Date of birth

Handling Orders

When you place an order, we use your personal data to handle it properly. If necessary, we may provide your data to third parties involved in fulfilling your request (such as shipping partners).

Advertising and Communication

In addition to information on our website, we may inform you about new products and services via email or social media. We offer a newsletter to interested parties; every newsletter contains a link to unsubscribe. Your email is only added with your explicit consent.

Cookies

Our online store uses cookies. When you visit our store for the first time, a notice is displayed explaining our cookie use. Your continued use of the store is considered consent. You can disable cookies via your browser settings, though some features may not function optimally.

Security

We take security measures to limit misuse of and unauthorized access to personal data, including:

• Access protection via usernames and passwords;
• Secure connections (SSL) to shield information during data entry.

Retention Periods

Personal data are retained for as long as necessary to handle your orders and warranties. Certain data, such as payment information, are subject to statutory retention obligations (e.g., for tax purposes).

Third-Party Websites

This statement does not apply to third-party websites connected via links. We recommend reading their privacy statements before use.

Access and Modify Your Data

For questions about our privacy policy or requests regarding access, changes, or deletion of your data, please contact us using the details below. To prevent abuse, we may ask you to adequately identify yourself.

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Contact Information